Return Policy

Effective Date: December 2024

Last Updated: December 10th, 2024

1. Damages and Issues

We strive to ensure that all products arrive in excellent condition. However, if you receive a damaged or defective item, please contact us immediately within 48 hours of delivery. Include a detailed description of the issue, along with photos of the product and packaging. We will assess the situation and arrange for a replacement, repair, or refund as appropriate.

2. Exceptions and Non-Returnable Items

Certain items cannot be returned, including but not limited to:
- Perishable goods (e.g., food, beverages)
- Customized or personalized products
- Items marked as 'final sale' or 'non-returnable' at the time of purchase
- Opened or used products that are not in their original condition
Please review the product description for any specific return limitations before making a purchase.

3. Exchanges and Refunds

1. **Exchanges:**
- If you wish to exchange an item for a different size, color, or variant, please contact us within 14 days of delivery. The item must be returned in its original condition and packaging.
2. **Refunds:**
- Once we receive and inspect the returned item, we will notify you of the refund approval status. Approved refunds will be processed to the original payment method within 7-10 business days. Please note that shipping fees are non-refundable.

4. Contact Information

For any questions or concerns regarding returns, exchanges, or refunds, please contact us:
Email: info@headshop.mt
Phone: +356 799 420 99
Address: 30A, Wilga Street, Paceville, St. Julian's STJ 3113, Malta